Our Aim is to assist our clients in maximising their business performance through optimisation of their systems and processes.
“All work is a process”
Deming
All organisations use processes of some sort e.g. planning, product development, purchasing, marketing and sales, manufacturing, delivery, invoicing, etc.
The success of the organisation is inextricably bound up in the effectiveness of those processes.
“95% of problems in an organisation are with the processes not the people.”
Juran
We find a useful way to start optimising the processes is to document them in a manner that complies with ISO 9000, but not necessarily seeking accreditation to the Standard.
This sets in place a system for Continuous Improvement of the processes and therefore the system.
The ultimate benchmark for the organisation wanting to optimise it’s processes is the EFQM Excellence Model (known as the Business Excellence Model in the UK). Assessment against the Model is the first step towards establishing where your organisation stands with regard to the best! To be up there with the best requires commitment to a long term programme of gradual change over a number of years.
Excelsis can provide the resources for the following:
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Accreditation to ISO 9000 (if required)
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Assessment against the EFQM
Excellence Model
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Support and skills transfer required during the first year of the ensuing programme, to ensure that our clients get the best start, and the skills necessary to complete the transition to a world class company.
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